FAQs

Frequently Asked Questions

Here you can find the most common questions and answers about eTrading.

Please contact us if you require any further information.

What investor protection does Northvale provide?

Securities are fully guaranteed when they are held by the respective custodians in your name.

Is it possible to open a joint account?

To open a joint account, we require a signed contract for joint account opening.

Please send the signed document including a notarized passport copy for the additional account holder to the following address:

Northvale Limited
Unit 3, Floor 5, Al Sarab Tower
Abu Dhabi Global Market Square
PO Box 52278
Al Maryah Island, Abu Dhabi
United Arab Emirates

How can I get power of attorney for the account?

To issue power of attorney, please fill in the special form.

Please send this power of attorney form (completed and signed) together with a simple passport copy for the person receiving power of attorney by post to the following address:

Northvale Limited
Unit 3, Floor 5, Al Sarab Tower
Abu Dhabi Global Market Square
PO Box 52278
Al Maryah Island,
Abu Dhabi, United Arab Emirates

Where can I find my tax number?

You can find the TIN in your tax documents.

What documents are required to open a Corporate account?

You can open a trading account on your company name via our usual registration process.

Please enter the personal details of the person who will be the authorised representative and send an email to general@northvale.ae with the official company documentation (depending on the availability as per country of the incorporation), such as:

Certificate of Incorporation
Certificate of Good Standing or a recent excerpt from the company registry if the company is older than one year
Certificate of Registered Office (if available)
Certificate of Directors and Secretary
Certificate of Registered Shareholders
Memorandum & Articles of Association of the Company (if available)
A LEI Code – A client who is a legal entity or structure needs to obtain a LEI code. For information please see: gleif.org or leiroc.org
A resolution by the Board of Directors of the Company for the opening of a trading account with Northvale and to whom they grant authority to operate the trading account (internal template to be provided)
Declaration of UBO (sample can be provided as per request)
Full KYC documentation for all Directors and Shareholders of 25% or more held in the Company. Specifically:

Proof of Identification: a certified true copy of the person(s) passport (with photograph and signature specimen included) who will operate the trading account. The document is required to be valid and clearly readable.
Proof of Residence: a recent copy of a water bill or gas bill or electricity bill or a bank statement issued in that person(s) name, evidencing his/her permanent address and not older than three (3) months.

Please note that the above list is indicative and that the number and nature of the documents required depends on the country of incorporation.

Once we receive all necessary documents, our Back Office Team will review them and assist you with the completion of the registration.

Why do I need proof of address to register for an account?

We require proof of residence, showing your exact address. Gas,water, electricity or fixed-line telephone bills (no older than six months) are accepted. Please note that we can only accept the document in English. In order to verify your account, we will require a recent proof of address document, such as utility bill or bank statement.

This document must be issued in the name of the Northvale account holder within the last 3 months, and must contain the following information:

Your name
Your current residential address
Date of issue
The details of the issuer

We accept any bills that are issued by a financial institution, a utility company, a government agency or a judicial authority. If your bill or document is available online, you may send it to us either as a PDF file, or as a screenshot.

Proof of address/residence can be one of the following:

Electricity, water, gas, internet or telephone bill
Bank statement / credit card statement / bank reference letter
Tax letter / Council tax bill (for the current year)
Social insurance statement
Electronic statements with the URL visible
Government-issued Certificate of Residence or notarized Affidavit of Residence

If you do not have Residence documents in your name, please note that you could also send a Certificate of Residence of your Municipality or a Letter of Confirmation duly signed by a local authority enclosing your name/ surname,your current address and with a recent date.

If you do not have any of the above, please provide us with an official document that states your name and residential address or send an email to support@northvale.ae and inform us about this so that we assist you further.

What will not be accepted?

Invoices for purchasing goods
Receipts
Insurance bills
Handwritten bills
Road tax
Documents with low resolution or low quality
Documents enclosed in envelopes
Torn documents

Where can I get a copy of my passport certified?

You can get your passport certified at your local authority or consulate or by a notary public or solicitor/lawyer.

Please note that the following elements must be available on the notarized copy of your passport:

· Note «Copy conforms to the original»

· Date and place

· Firstname, surname and signature of the person issuing the notarization

· Stamp of the institution

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I would like to transfer securities to my account; how do I go about this?

Please complete the Transfer Order Form that can be found on our website and send it to the bank where staff will organize the transfer.

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I cannot log in to my trading account. What do I do now?

Please contact the Customer Care Centre at +971 2622 8807 for login problems.

For security purposes, telephone authentication is needed.

How Can I Open A Trading Account With Northvale?

You can open an account through www.northvale.ae by submitting the necessary information Our Operators will send you the account opening documents.

After receiving the account opening documents you have (2) options:

1. You can post the signed account opening documents with a notarized copy of your passport and proof of address to our head office at the Abu Dhabi Global Market Square:

Northvale Limited 000005935
Unit 3, Floor 5, Al Sarab Tower
Abu Dhabi Global Market Square
Al Maryah Island,
Abu Dhabi, United Arab Emirates

2. You can send the electronically signed account opening documents to us through email and confirm your Identity by scheduling a Zoom call with our Operators or sending an updated copy of your passport.

After these steps are completed, you will receive a welcome package which details everything you need to know about how to get started with your new account and any other paperwork you will need to complete.

If you have any questions, please contact our Customer Care Center by telephone on +971566122357 or through customercare@northvale.ae
Our operators are are available Monday through Friday between 8.00 AM and 10.00 PM and are always available to help you.

Costs & Conditions

Where can I find more detailed information on the trading costs and conditions?

Complete information on all costs and conditions including commission tables is available through customecare@northvale.ae

Bank Transfers / Payments

Are my deposits covered by the deposit insurance scheme?

It should be noted that deposited securities don't fall within the scope of bankruptcy and the customer has the right to recover them whenever they wish.

My transfer has not been credited to my account. What can I do?

If the transfer has already been debited from the account at the bank executing the order, please call our Customer Care Centre during opening hours so that we can check the transfer you have made.

How do I transfer money to my Northvale account?

You can transfer money to your Northvale account via Interbank (online banking, instruction to the bank) or via online banking. Please contact us at customercare@northvale.ae for more information.

Securities Transfers – incoming and outgoing

I have transferred securities but my deposit does not show an incoming entry. What can I do?

The best thing to do is to call our Customer Care Centre during opening hours, so that we can check the security transfer you have made.

I would like to transfer securities from my account; how do I go about this?

Please complete the form Debit Securities Account, which you will find under Downloads and email it to us at accountopening@northvale.ae

I would like to transfer securities to my account; how do I go about this?

Please complete the form Transfer Order Form which can be found on our website and send it to Northvale where we will organize the transfer

Account Management

Where can I find legal information?

Useful information about operations and your account information is available by contacting us at accountmanagement@northvale.ae

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How can I close my account?

If you want to close your account, please send us a signed letter requesting account closure to the following address:

Northvale Limited
Unit 3, Floor 5, Al Sarab Tower
Abu Dhabi Global Market Square,
PO Box 52278
Al Maryah Island,
Abu Dhabi, United Arab Emirates

Please note the address, account and securities account number on the communication if assets need to be transferred.

You can also transfer the assets and leave the account open.

If you no longer have any securities in custody, we will continue to manage your account free of charge. You can also use the account actively again at a later point in time.

Client feedback is very important to us and so we request brief outline citing the main reason for closing the account.

Where can I find my notifications?

You can access your notifications when you register under «Account Login ».

In the top-right corner, you will then see the «Notifications» menu item.

When you use the eTrading platform, you can find all notifications under «My Account».

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How Do I Change My Address?

For security reasons, we cannot accept changes of address via our contact form.

Please call our Customer Care Centre or make the change directly in the account under «My Profile».

Our employees are available Monday-Friday between 9:00 AM -6:00 PM on +971 2622 8807 and will be pleased to help you.

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How Do I Change My Name?

When you need to change your name, please send us a copy of your new identification document/passport in your new name as well as the certificate for the change of name (marriage certificate/divorce certificate).

These documents will need to be notarized to be accepted.

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In case of an untimely death of an Account Holder - what is the procedure?

In such an unfortunate event, please contact us at customercare@northvale.ae and we will assist you during this sensitive time.

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How do account deposits and payments work?

All information about transactions and the documents which may be required is available through accountmanagement@northvale.ae

In addition to that, information can also be found in your Trading Account user interface.

Trading

What are the Trading fees and their Advantages?

Northvale offers very competitive fees on all traded instruments.

Our fees are among the lowest in the market and you will always know how much you owe in advance.

Can I also place my Stock Exchange orders by telephone?

Unfortunately, that is not possible however you can use our eTrading platform and for any other account-related questions you contact us Monday to Friday between 9:00 AM and 6:00 PM by calling +971 2622 8807

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Where can I find more Information on the Market data?

We provide tables which show the real-time availability and delays for the stock market data in our public and premium services. Please contact us at customercare@northvale.ae

What do I have to do in case of Corporate Actions?

The corporate action notification from the company in which you own shares is available in the account overview under «Corporate Actions». This gives you the opportunity to submit your response to the capital measures online.

You can find the necessary information on potential decisions that a company can take regarding its capital (capital increases, capital decreases, splits, spin-offs, mergers and acquisitions, IPOs etc.) by contacting us at customercare@northvale.ae

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How can I place orders on the stock exchange?

You can login to the eTrading platform and also read the User Guide to become familiar with the process.

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Where can I find out more about the exchanges?

Our stock exchange guides have answers to general questions about stock exchanges and their role. Please refer User Guides to improve your understanding of various markets and products. We also recommend you sign up for our courses and training webinars.

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Where can I find the stock exchange calendar?

You will find more information about the calendar on the eTrading platform console.

Where can I find the trading hours of the key stock exchanges?

The Opening Hours of the most important financial marketplaces are on our website under the Customer Care section.

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Which products can I trade?

Through Northvale, you can trade Stocks, Funds, ETFs and Bonds.

Which stock exchanges can I trade on?

With a single Northvale account, you can trade in real time all over the world in about 60 exchanges including NASDAQ , NYSE ,TSX , North America (USA and Canada), USA: CME and ISE, LSE,SIX Swiss Exchange Europe (GB, Germany, Austria, Italy, Scandinavia), Euro next, Eurex, Forex,Euwax ,ASX , SGX and HKSE.

Technology

The trading tools don’t work: what can I do?

Further information on our tools are available on our website.

If the problems persist, please contact us at customercare@northvale.ae at any time.

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My password doesn't work: what can I do?

Please try logging in again, making sure that you enter upper-case and lower-case letters accurately.

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Please check your browser setting. If your password still doesn't work, please contact us at customercare@northvale.ae

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Secure Data Transfer: Is Data Encoded at Northvale?

We believe that the security of our client's data is integral to our platform and so we do everything in our power to make trading as secure and private as possible. We use the most up-to-date data encoding technology.

Which tools can I use?

We have put together a range of analysis and information tools for optimal trading.

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Which Trading Platforms does Northvale have?

Please download the User Guide to become familiar with our eTrading platform, additionally please contact us at general@northvale.ae

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Northvale Limited,
Unit 3, Floor 5, Al Sarab Tower Abu Dhabi Global Market Square
PO Box 52278,
Al Maryah Island, Abu Dhabi,
United Arab Emirates.

+971 2622 8807

+971 2665 1347

hello@northvale.ae

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Northvale Limited is registered under the laws of the Abu Dhabi Global Market ("ADGM)" with the Registered Number 000005935.
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Northvale is authorized and regulated by the Financial Services Regulatory Authority (“FSRA”) and is a duly licensed Category 3A Firm.
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Please note that Northvale is an execution-only service provider.
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Trading in financial products involves significant risk of loss and may not be suitable for all investors. Prior to opening an account with Northvale, please consider your level of experience, investment objectives, assets, income and risk appetite.
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The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not speculate, invest with capital you cannot afford to lose, that is borrowed or urgently needed or necessary for personal or family subsistence.
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You should be aware of all the risks associated with trading, and seek advice from an independent financial advisor if you have any doubts. The content of this website represents advertising material and has not been submitted to nor approved by any supervisory authority.

LEI number: 984500957ACABBL1D930.