Customer Support Executive

About the job

Company Description

Democratizing finance for all takes more than skills.

It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future.

Northvale is engaging various Stakeholdersto inspire inclusion and trading beyond borders. Through e-Trading platform, Clients are provided with financial literacy and accessibility to global markets to trade and invest in Stocks, Bonds, ETFs, Funds, Structured Products, and FPIs.

We are ADGM-FSRA 3A license and we provide trading and investing services to Clients across the globe, through our efficient and secured digital platforms.

Our employees work in flexible way and in multicultural teams.

By having a huge impact on the financial industry, they are growing their life skills portfolio and achieving their work purpose in a fast-paced environment.

We are all in at Northvale. An equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.

Be part of the positive impact, democratizing finance for all and inspiring inclusion. Are you all in? Do not hesitate, it is time to apply!

Job Description

The Customer Support Executive will provide a professional and effective service to Northvale Clients, dealing with information requests and issues resolution in a prompt and professional manner. It will ensure efficient clients’ needs management, will monitor chat/email ad phone activity, and coordinate bulk communication from a legal and commercial perspective, guaranteeing good reviews on the most common rating platforms.
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Northvale is looking for someone who has previous customer support experience in face to face or remote roles with a keen interest in the financial markets, and the aim to champion the customer delivering an impeccable customer service.

Responsibilities

• Deal with day-to-day customer queries.
• Respond to incoming emails, chat, phone calls in a prompt and professional manner.
• Supporting clients with technical and troubleshooting issues, via remote support and one-to-one sessions
• Assisting with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.
• Dealing with complaints of a varying nature promptly and effectively

• Help and support customers in understanding terms, conditions, and procedures
• Liaising with all departments to resolve issues, coordinating communication internally and externally
• Impeccable telephone etiquette is a must

Qualifications

• Bachelor degree in Global Finance, Sales & Marketing Management, Communications and other related field.
• Previous experience in a customer related/support function for a minimum of 1 year
• Knowledge and experience of financial markets is a plus
• Computer literate in Microsoft Office packages, particularly Excel
• Excellent English both written and spoken and other language Arabic, Mandarin, and Hindi is a plus.
• Excellent telephone manner, interpersonal skills
• Very well organised with good time management skills
• Able to take proactive action when necessary
• Pays attention to detail
• A resilient, enthusiastic and self-motivated