Business Support Executive

About the job

Company Description

Democratizing finance for all takes more than skills.

It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future.

Northvale is engaging various Stakeholdersto inspire inclusion and trading beyond borders. Through e-Trading platform, Clients are provided with financial literacy and accessibility to global markets to trade and invest in Stocks, Bonds, ETFs, Funds, Structured Products, and FPIs.

We are ADGM-FSRA 3A license and we provide trading and investing services to Clients across the globe, through our efficient and secured digital platforms.

Our employees work in flexible way and in multicultural teams.

By having a huge impact on the financial industry, they are growing their life skills portfolio and achieving their work purpose in a fast-paced environment.

We are all in at Northvale. An equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.

Be part of the positive impact, democratizing finance for all and inspiring inclusion. Are you all in? Do not hesitate, it is time to apply!

Job Description

As a member of our Business Customer Care, you will integrate the Sales & Marketing Support &Coordination Team. Guided by the team manager, your main missions will consist in conducting different support and coordination tasks for Department Heads and Regional Operations.

Role Description

• Assist the Sales& Marketing teams in various sales & marketing administration tasks and account opening process.
• Coordinate with other departments (Compliance, Client Register, Central Data, Finance)     to ensure smooth business operations.
• Support DepartmentHeads with daily monitoring, reporting and validation
• Centralize and assign incoming requests and tasks within regional teams.
• Handle general internal and external correspondence and client enquiries.
• Contribute to improvesystems and tools in internal project boards
• Other administration/support tasks as assignment from Department Heads.
• Provide full support to all Sales team members to ensure internal service level and client satisfaction.

Qualifications

• Fluent in English and Arabic, any other language as Hindi or Chinese or other language is a strong asset.
• Holding a university degree in Finance, Economics, Banking, Business Administration, Sales & Marketing, Communications or a related field.
• Demonstrating proven experience in a business support/customer care role within the Banking/Financial Industry, showcasing your ability to innovate and deliver quality results.
• An experience of 2-3 years in an admin job is a plus.
• Excellent communication and collaboration skills.
• Experience using MS office.
• Being able to work in a team and autonomously and under pressure.
• Must be a resourceful self-starter, able to prioritize and manage multiple tasks.